At PT Remote Medical Services we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website and digital health services.
1. What Information We Collect
We may collect the following types of information:
Personal Identification: Name, phone number, email, address, date of birth, and identification documents.
Health Information: Medical history, consultation records, diagnostic reports, prescriptions, and health monitoring data.
Technical Data: Device type, IP address, browser type, and usage patterns on our website or app.
2. How We Use Your Information
Your data is used to: Provide telemedicine consultations and diagnostic services.Facilitate communication with healthcare professionals.Improve the quality of our services.Send notifications, reports, or important updates.Ensure safety, security, and compliance with Indonesian health regulations.
3. Data Protection and Storage All sensitive health and personal data is encrypted and stored securely.Access is restricted only to authorized healthcare providers and personnel. We comply with Indonesian privacy laws and healthcare regulations.
4. Sharing of Information
We do not sell or rent your personal information. We may share data only with:Licensed doctors or health workers involved in your care.T echnology providers under strict confidentiality. Government authorities when legally required (e.g. for health compliance or emergencies).
5. Your Rights
You have the right to:Access your medical records and personal data.Request corrections to your information. Withdraw consent or delete your account (subject to medical and legal obligations).
6. Cookies and Tracking
Our website may use cookies to improve user experience and understand usage trends. You can manage your cookie preferences via your browser settings.
7. Third-Party Services
If you access ReMed through links to external platforms (labs, pharmacies, payment gateways), those platforms may have separate privacy policies. We recommend reviewing their terms separately.
8. Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with the revised effective date. May 7, 2025
